How To Start a Return

Please mail returns to the following address: 

Saratoga Outdoors
490 Broadway
Saratoga Springs, NY. 12866

PLEASE NOTE:

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
  • All return shipping cost is at the responsibility of the customer.

    You can always contact us for any return question at info@saratogaoutdoors.com.

Frequently ASKED QUESTIONS:

For more information, please see our Return Policy page.

Climbing gear, footwear, and accessories are non-returnable. Special orders are not refundable.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, or to return an item to our store.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@saratogaoutdoors.com.

Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We apologize for the inconvenience as sometimes human error occurs between adding the product online and fulfilling the order. Please start a return or contact us at info@saratogaoutdoors.com