Frequently Asked Questions

Our Store

Owner John Nemjo opened a small gear and paddle shop in an old pizza shop in Inlet, NY 30 years ago and called it Mountainman Outdoor Supply Company. His business success moved the location to Old Forge, NY and later into downtown Saratoga Springs. While the Mountainman name continues in Old Forge under new ownership, John continues to own and operate the very busy Saratoga location under the new name Saratoga Outdoors. Read more here.

Occasionally we have the need for full-time, part-time and seasonal assistance.  If you are looking to join the Team, please see our Employment page for details, or stop in and pick up an application!

We carry quality, earth-conscious gear and clothing that offer value and durability for active and casual adventurers.

Read more about Our Brands here!

We are open 7 days a week. Monday through Saturday 10am - 8pm and Sunday 10am - 5pm.  We are closed Christmas Day, Easter Sunday and Thanksgiving.  In the event of an unexpected closing, we will announce it on Instagram and Facebook.

Sometimes! We appropriately discount past season items and closeouts, so visit us often! Sales are always announced on our Instagram and Facebook.

Sorry, not at this time!


Read our full Return Policy here.

Sorry, we are unable to take back items that are washed or worn.  All returned items must be clean, unworn, with original packaging and accompany a receipt within 30 days of original purchase.

When issuing a return back to a credit card, the refund must go back to the original card used at the time of the purchase. Alternatively, we can provide the funds back as store credit.

Yes. In order to make a return you will need a receipt or acceptable proof of purchase.

Gift Cards

Read our Gift Card Policy on the Terms & Conditions page.

To check gift card balance, visit or call our store at 518-584-3500.

Unfortunately, no, we cannot issue new gift cards in place of ones that have been lost or stolen.

Yes, you can use a Mountainman gift card at Saratoga Outdoors ONLY. With the sale and separation of Mountainman Old Forge, the gift card can only be redeemed at the newly rebranded Saratoga Outdoors in Saratoga Springs. Sorry for any confusion or inconvenience!

No, gift cards do not expire.

Looking for Something Else?

Take a look through our Privacy Policy, Return Policy, and Terms of Service. If you still can't find what you're looking for, email us at or give us a call at 518-584-3500.

Privacy Policy

Click Here

Return Policy

Click Here

Terms of Service

Click Here